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Summary of Training Programs
 


Team work for organizational success

Planning, goal setting, problem resolution and performance improvement are the hallmarks of consistently successful organizations. Transforming conventional work groups into productive teams requires an effective team. To create such a winning team it is important to maintain an environment which encourages open communication, trust, commitment, patience and honesty. Participants will learn how to facilitate consensus decision making and process information gathered from team members to work toward common goals.

Leading for Excellence

Strong leadership is what drives organizations toward future success. A culture that fosters the development of an effective leadership mindset begins at the executive level and permeates through the entire organization, reinforcing frequent and consistent communication and feedback. Participants will develop a personal leadership style that fits them and their work environment by learning the various leadership styles and techniques, and determining the effectiveness of each style in achieving organizational goals.

Effective Time Management

If you are doing more and enjoying it less, it is time to get out of the trap and back to productive management. Everyone has an equal supply of time, but how that time is used, is the vital factor in increasing productivity. Participants will learn practical techniques for controlling time and making it a manageable resource, as well as how to analyze how their time is spent, how to prioritize activities and how to increase productivity by delegating tasks.

Effective Performance Appraisal System for Higher Performance

If conducted properly, ongoing performance appraisals can boost productivity and morale, decrease turnover and absenteeism and improve work quality and job satisfaction. In this session, participants will learn the best ways to give feedback, how to analyze and document individual performance, how to involve employees in the appraisal process and how to handle difficult appraisals.

Problem Solving and Decision Making

Repetitive problems consume large amounts of financial and human resources. How an organization addresses problems can mean the difference between finding permanent solutions and suffering future headaches. A systemic approach to problem solving building upon consensus decision-making techniques will be presented, and participants will actively work to solve problems in this session.

Customer Service Excellence

Excellence is a perception of the customer. Quality service will give you the competitive advantage, and providing better, faster service is what keeps customers coming back. In this session, participants will learn to manage customer service, develop service oriented employees and create a customer-friendly system to meet and exceed expectations of internal and external customers.

Understanding Self for Higher Performance

To be most effective in the work environment, employees must understand themselves and others better. Participants complete behavioral instruments that identify personality strengths and weaknesses. Techniques for adapting a behavioral style to deal with superiors, peers, subordinates and clients are explored.

Innovative Marketing Program

The highly interactive program is designed for executives and managers who need to broaden their understanding and sharpen their marketing skills to combat competition or exploit market opportunities to become stronger and better at what they do to take XXXX business to a higher level.

Interpersonal & Personal Dealing with Customers

Most employees underestimate the Interpersonal Communication. More careers have been damaged through faulty Interpersonal Skills then through a lack of technical ability. Many people are technically smart but human relations dumb. This program will enable participants to understand the key components of the Interpersonal Communication Skills. They will develop effective communication tools to improve Interpersonal Skills.

Thinking Out Of the Box (Creative & Innovative Thinking)

Daily we are faced with numerous opportunities and problems in a fast changing environment at the workplace. We have to make decisions to sustain the organization and ourselves. The quality of decision-making depends largely on our ability to produce creative and innovative solutions. This program introduces participants to different creative thinking techniques; it also provides participants with the opportunity to practice these techniques.

Developing and Writing Key Performance Indicators

This workshop is designed to enable participants to develop KPI’s in a systematic manner and aligning them with the companies’ mission, objectives and goals to achieve business objectives. The following year’s KPI’s will also be developed and agreed upon and action items developed to supplement the process.

Coaching For Higher Performance

Strong coaching skills are invaluable to any business. Through effective coaching, managers can encourage and motivate staff, change attitudes, bring in new ideas and increase job satisfaction.

Coaching is not a “Top-Down” process in which a boss tells a subordinate what is wrong in coaching for success. Using the coaching for success process builds trusting relationships with the people they head and supervise. The Managers/Leaders use dialogue and listening skills to determine, jointly with their subordinates, the next step to take. As part of the new paradigm, a “feedback-rich” culture is established.

People Management Skills for Technical Staffs

Intensive course has been specially developed for technical managers who want to learn the finer skills of motivating, communicating and managing their staff for peak performance. Technical people can be so engrossed with the technical details of their role that their people management skills can suffer. So, what happens when a technical person is expected to lead or manage a team?

People management is about being able to deal effectively with the range of complex emotions, aspirations and fears that motivate people. To be able to get the best out of your people, you need to discover the key to their motivational this drivers.

Effective Supervisory Skills

Often employees are promoted or appointed to supervisory roles without the formal training to perform their new roles. As a result, they are forced to learn through trial and error, haphazardly from their “bosses” and peers or knowledge they pick up from here and there.

Motivating for Higher Productivity

Development of high impact workforce is based upon developing employees to their full potential through collaborative action and accepting responsibility or accountability. This will build their commitment and motivation to overcome the challenges and achieve together the business goals.

Motivating for Higher Productivity

Development of high impact workforce is based upon developing employees to their full potential through collaborative action and accepting responsibility or accountability. This will build their commitment and motivation to overcome the challenges and achieve together the business goals.

Management Development Program

Management Development Program is the process of encouraging and helping others to work enthusiastically towards objectives. It is the human factor that helps a group identify where it is going and then motivates it towards its goals. Without leadership and management development in an organization consists only of a group of uncoordinated people and machines. It is likened to an orchestra without a conductor to lead it. An organization requires leadership and the management to develop and stretch its resources to the maximum. Leadership transforms potential into reality.

Creating & Sustaining a Positive, High-Morale Workplace

Creating and Sustaining a Positive, High-Morale Workplace is a classic on-site training program created to make your organization a great place to work. Positivity PLUS Productivity EQUALS Profitability!

Communication for Peak performance

Most employees underestimate the importance of Interpersonal Communication. More careers have been damaged through faulty Interpersonal Skills then through a lack of technical ability. Many people are technically smart but human relations dumb. This program will enable participants to understand the key components of the Interpersonal Communication Skills. They will develop effective communication tools to improve Interpersonal Skills.

Motivation Generates Success

Motivation generates success. Therefore we pay attention to motivation. If you are in a leadership role it’s fundamental to motivate and inspire others who work with you to attain organizational goal. But can we really motivate others? The answer seems to be that that we cannot motivate others but we can create conditions for people to motivate themselves. This program takes through simple principles for motivating others so that is peak performance is achieved through a group of inspired employees.

Transform to Be an Effective Manager

Many people who are promoted into the position of a manager/ Executive/Supervisor have little or no opportunity to prepare in advance for this significant transition. The change from being a doer to being a leader of others is a challenging one. Unfortunately, many managers have to learn through difficult trails and errors how to be an effective in this new role. This program will help you to improve your own effectiveness and will help you translate your present knowledge of management policies and principles into sound daily practices in the job.

Effective Grievance Handling for Higher Productivity

Having an understanding and practising effective grievance handling will enhance productivity as any discontent or dissatisfaction which an employee believes or even feels is unfair or inequitable becomes a grievance. If this is not managed effectively will cost unproductive wastage of management time and effort and bad publicity to the organization.

The Pitfalls of Wrongful Dismissal and the Negative Consequence to Organization

This PROGRAM will allow participants not only to be able to handle all termination cases confidently & effectively but in fact equip them to Identify grounds for termination and dismissal and Impose appropriate decision without infringing the legal requirement. Participants will also be exposed to the accepted conditions / criteria for termination and understand the key practices which are crucial requirements in handling and initiating termination/dismissal and retrenchment cases.

The Importance of Understanding and Conducting Proper Inquiry and Its Pitfalls If Not Done So Correctly To Organizations.

Participants will understand the fundamentals of how to conduct a proper domestic inquiry confidently and effectively so that organizations will not be dragged into unnecessary waste of time and effort at Industrial court if procedures are done right from the start.

Effective Interviewing Techniques for Recruiting High Performance Staff for Organizational Effectiveness.

This intensive program is designed to help you develop skills to interview and select candidates who would match the competencies requirement of the job and effectively in a short span of time

Engage and Inspire Your People for Higher Performance

This intensive program is designed to help you develop skills to become a more effective manager who is able to get results and create a high level of morale among employees by creating and communicating a clear vision that is aligned with strategies and direction with company goals.

Creating an Effective Talent Management System to Build Your Talent Pool

This intensive program is designed to help you develop skills to create an effective talent management system which will enable you to select and attract individuals who are talented into your organization and at the same time develop internal talents through a clear talent management process which becomes a effective retention tool in retaining high profile employees for achieving the strategies and direction of the company goals.

Managing Change Effectively For Continuous Peak Performance

This intensive program is designed to help you develop skills to provide your teams with insight, motivation and grow the skills and accountability as they manage the process of change in our day to day work life. This change can be in a single team or across an organization but leaders just not only lead the change but must also learn how to influence the priorities of the multiple stake holders , align organizational resources and built change management teams within the organization in order to achieve the strategies and direction of the company goals.

 
 
 
 
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